Account Services Manager

The Axiom Way

We are a small nimble marketing consultancy that works with the belief that Creativity, Innovation, and Technology are the growth engines of all good companies. That not only applies to our business model but to our clients as well. As young start up, we are able to pursue clients that are a great fit, not just to make money. We are looking for good people who understand technology and think in creative and innovative ways. If you think you meet these core values, please drop a line and shoot your resume over today – be sure to include how our core values apply to you. If you join the team, we proudly offer these perks:

• Unlimited vacation policy
• Subsidized employee healthcare plan
• Ability to work remotely
• Generous annual bonus plan/profit sharing
• Continuing education/Conference financial support
• Friendly office dog
• Mad snacks & cold drinks
• Professional racing simulators
• Ping pong
• Bubble hockey
• Foosball

Axiom is seeking an experienced, client-facing Account Services Manager to join the team!

This position requires a mix of strategy, creativity, and service-orientation for managing client accounts and is primarily responsible for driving client happiness through high-quality campaign partnership activities.

Responsibilities

• Represent Axiom as the primary campaign point-of-contact, positioning yourself as a trusted advisor to your assigned customer portfolio and making timely, strategic recommendations to satisfy campaign objectives.
• Lead day-to-day client communications and escalations, striking a balance between the needs of your portfolio and those of our internal protocols.
• Represent your clients voice throughout the campaign lifecycle by effectively communicating the campaign vision, and ensuring client requests are fulfilled and deliverables are aligned with brand guidelines.
• Manage the creation of high-impact client reports
• Proactively identify opportunities to grow business within your portfolio
• Partner with cross-functional teams in co-creating and improving campaign execution processes as Axiom continues to grow.

Qualifications

• 3+ years of experience in a customer-facing account/client management role at either a digital advertising agency or as part of an in-house creative team for a large brand.
• Proven experience being a strategic client advisor for branding, design, digital, ad, and experiential campaigns.
• Proven experience creating client-facing campaign launch and wrap presentations, leveraging data insights and sales objectives in service of renewals/upsells (note – we may request sample material).
• Ability to handle the stress of multi-tasking and effectively managing multiple high-pressure deadlines. You must be skilled at simultaneously overseeing at least 5 live campaigns at any given time.
• Ability to clearly and effectively articulate campaign objectives and client needs that translate into clear next steps for your team.
• Excellent interpersonal skills for collaborating cross-functionally.

General Details
Location: Coral Springs, FL
Monday-Friday, 10:00am-6:00pm
Compensation: Commensurate with Experience